app/database/migrations/2025_12_22_124707_create_tickets_tables.php

<?php

use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;

return new class extends Migration
{
    /**
     * Run the migrations.
     */
    public function up(): void
    {
        Schema::create('tickets', function (Blueprint $table) {
            $table->uuid('id')->primary();
            $table->string('user_id', 32)->index();
            $table->string('ticket_number')->unique();
            $table->string('subject');
            $table->string('category'); // Technical, Billing, etc.
            $table->enum('priority', ['low', 'medium', 'high'])->default('medium');
            $table->enum('status', ['open', 'answered', 'closed'])->default('open');
            $table->timestamps();

            $table->foreign('user_id')->references('id')->on('users')->onDelete('cascade');
        });

        Schema::create('ticket_replies', function (Blueprint $table) {
            $table->uuid('id')->primary();
            $table->foreignUuid('ticket_id')->constrained()->onDelete('cascade');
            $table->string('user_id', 32)->index();
            $table->text('message');
            $table->string('attachment_path')->nullable();
            $table->timestamps();

            $table->foreign('user_id')->references('id')->on('users')->onDelete('cascade');
        });
    }

    /**
     * Reverse the migrations.
     */
    public function down(): void
    {
        Schema::dropIfExists('ticket_replies');
        Schema::dropIfExists('tickets');
    }
};