app/app/Models/Ticket.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Concerns\HasUuids;

class Ticket extends Model
{
    use HasFactory, HasUuids;

    protected $fillable = [
        'user_id',
        'ticket_number',
        'subject',
        'category',
        'priority',
        'status',
    ];

    public function user()
    {
        return $this->belongsTo(User::class);
    }

    public function replies()
    {
        return $this->hasMany(TicketReply::class);
    }
}