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dyzulk
241
app/Http/Controllers/Api/TicketController.php
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241
app/Http/Controllers/Api/TicketController.php
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<?php
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namespace App\Http\Controllers\Api;
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use App\Http\Controllers\Controller;
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use App\Models\Ticket;
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use App\Models\TicketAttachment;
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use App\Models\TicketReply;
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use Illuminate\Http\Request;
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use App\Models\User;
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use App\Notifications\NewTicketNotification;
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use App\Notifications\TicketReplyNotification;
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use Illuminate\Support\Facades\Notification;
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use Illuminate\Support\Facades\Validator;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Storage;
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use App\Traits\LogsActivity;
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class TicketController extends Controller
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{
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use LogsActivity;
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/**
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* Display a listing of tickets.
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*/
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public function index(Request $request)
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{
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$user = $request->user();
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$query = Ticket::with(['user:id,first_name,last_name,email,avatar', 'replies.user:id,first_name,last_name,avatar', 'replies.attachments']);
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// Only show all tickets if user is admin AND explicitly asks for all
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if ($user->isAdmin() && $request->has('all')) {
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// No additional where clause needed
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} else {
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// Everyone else (including admins in personal view) only sees their own
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$query->where('user_id', $user->id);
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}
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$tickets = $query->latest()->paginate(10);
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return response()->json($tickets);
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}
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/**
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* Store a newly created ticket.
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*/
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public function store(Request $request)
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{
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$user = $request->user();
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$validator = Validator::make($request->all(), [
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'subject' => 'required|string|max:255',
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'category' => 'required|string',
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'priority' => 'required|in:low,medium,high',
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'message' => 'required|string',
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'attachments' => 'array|max:5',
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'attachments.*' => 'file|mimes:jpg,jpeg,png,pdf,doc,docx,zip,txt|max:10240',
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]);
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if ($validator->fails()) {
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return response()->json(['errors' => $validator->errors()], 422);
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}
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try {
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return DB::transaction(function () use ($request, $user) {
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$ticket = Ticket::create([
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'user_id' => $user->id,
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'ticket_number' => Ticket::generateTicketNumber(),
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'subject' => $request->subject,
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'category' => $request->category,
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'priority' => $request->priority,
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'status' => 'open',
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]);
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$this->logActivity('create_ticket', "Created ticket #{$ticket->ticket_number}: {$ticket->subject}");
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$reply = TicketReply::create([
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'ticket_id' => $ticket->id,
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'user_id' => $user->id,
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'message' => $request->message,
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]);
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// Handle Attachments
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if ($request->hasFile('attachments')) {
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foreach ($request->file('attachments') as $file) {
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$path = $file->store('ticket-attachments', 'r2');
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$url = Storage::disk('r2')->url($path);
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TicketAttachment::create([
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'ticket_reply_id' => $reply->id,
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'file_name' => $file->getClientOriginalName(),
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'file_path' => $url,
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'file_type' => $file->getClientMimeType(),
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'file_size' => $file->getSize(),
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]);
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}
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}
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// Notify Admins
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try {
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$admins = User::where('role', 'admin')
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->where('id', '!=', $user->id)
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->get();
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if ($admins->isNotEmpty()) {
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Notification::send($admins, new NewTicketNotification($ticket->load('user')));
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}
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} catch (\Throwable $e) {
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// Log error but don't fail the request
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\Illuminate\Support\Facades\Log::error('Failed to send ticket notification: ' . $e->getMessage());
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}
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return response()->json([
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'message' => 'Ticket created successfully',
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'ticket' => $ticket->load(['user:id,first_name,last_name,email,avatar', 'replies.user:id,first_name,last_name,avatar', 'replies.attachments'])
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], 201);
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});
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} catch (\Throwable $e) {
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\Illuminate\Support\Facades\Log::error('Ticket creation failed: ' . $e->getMessage());
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return response()->json(['message' => 'Failed to create ticket: ' . $e->getMessage()], 500);
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}
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}
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/**
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* Display the specified ticket with replies.
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*/
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public function show(Request $request, $id)
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{
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$user = $request->user();
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$ticket = Ticket::with(['user:id,first_name,last_name,email,avatar', 'replies.user:id,first_name,last_name,avatar', 'replies.attachments'])->findOrFail($id);
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if (!$user->isAdmin() && $ticket->user_id !== $user->id) {
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return response()->json(['message' => 'Unauthorized'], 403);
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}
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return response()->json($ticket);
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}
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/**
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* Add a reply to the ticket.
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*/
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public function reply(Request $request, $id)
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{
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$user = $request->user();
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$ticket = Ticket::findOrFail($id);
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if (!$user->isAdmin() && $ticket->user_id !== $user->id) {
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return response()->json(['message' => 'Unauthorized'], 403);
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}
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if ($ticket->status === 'closed') {
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return response()->json(['message' => 'Cannot reply to a closed ticket'], 422);
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}
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$validator = Validator::make($request->all(), [
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'message' => 'required|string',
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'attachments' => 'array|max:5',
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'attachments.*' => 'file|mimes:jpg,jpeg,png,pdf,doc,docx,zip,txt|max:10240',
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]);
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if ($validator->fails()) {
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return response()->json(['errors' => $validator->errors()], 422);
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}
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$reply = TicketReply::create([
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'ticket_id' => $ticket->id,
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'user_id' => $user->id,
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'message' => $request->message,
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]);
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$this->logActivity('reply_ticket', "Replied to ticket #{$ticket->ticket_number}");
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// Handle Attachments
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if ($request->hasFile('attachments')) {
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foreach ($request->file('attachments') as $file) {
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$path = $file->store('ticket-attachments', 'r2');
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$url = Storage::disk('r2')->url($path);
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TicketAttachment::create([
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'ticket_reply_id' => $reply->id,
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'file_name' => $file->getClientOriginalName(),
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'file_path' => $url,
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'file_type' => $file->getClientMimeType(),
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'file_size' => $file->getSize(),
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]);
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}
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}
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// Update ticket status & Notify
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try {
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if ($user->isAdmin()) {
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$ticket->update(['status' => 'answered']);
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// Notify Customer
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$ticketUser = $ticket->user;
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if ($ticketUser && $ticketUser->id !== $user->id) {
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$ticketUser->notify(new TicketReplyNotification($ticket, $reply, true));
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}
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// Also notify OTHER admins
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$otherAdmins = User::where('role', 'admin')
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->where('id', '!=', $user->id)
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->get();
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if ($otherAdmins->isNotEmpty()) {
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Notification::send($otherAdmins, new TicketReplyNotification($ticket, $reply, true));
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}
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} else {
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$ticket->update(['status' => 'open']);
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// Notify All Admins
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$admins = User::where('role', 'admin')->get();
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if ($admins->isNotEmpty()) {
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Notification::send($admins, new TicketReplyNotification($ticket, $reply, false));
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}
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}
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} catch (\Throwable $e) {
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\Illuminate\Support\Facades\Log::error('Failed to send ticket reply notification: ' . $e->getMessage());
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}
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return response()->json([
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'message' => 'Reply added successfully',
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'reply' => $reply->load(['user:id,first_name,last_name,avatar', 'attachments'])
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], 201);
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}
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/**
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* Close the ticket.
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*/
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public function close(Request $request, $id)
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{
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$user = $request->user();
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$ticket = Ticket::findOrFail($id);
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if (!$user->isAdmin() && $ticket->user_id !== $user->id) {
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return response()->json(['message' => 'Unauthorized'], 403);
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}
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$ticket->update(['status' => 'closed']);
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$this->logActivity('close_ticket', "Closed ticket #{$ticket->ticket_number}");
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return response()->json([
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'message' => 'Ticket closed successfully',
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'ticket' => $ticket
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]);
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}
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}
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