First commit

app/Models/Ticket.php

@@ -0,0 +1,45 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Concerns\HasUuids;
+
+class Ticket extends Model
+{
+    use HasFactory, HasUuids;
+
+    protected $fillable = [
+        'user_id',
+        'ticket_number',
+        'subject',
+        'category',
+        'priority',
+        'status',
+    ];
+
+    /**
+     * Get the user that owns the ticket.
+     */
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    /**
+     * Get the replies for the ticket.
+     */
+    public function replies()
+    {
+        return $this->hasMany(TicketReply::class);
+    }
+
+    /**
+     * Helper to generate a unique ticket number.
+     */
+    public static function generateTicketNumber()
+    {
+        return 'TKT-' . strtoupper(bin2hex(random_bytes(3)));
+    }
+}