First commit

app/Notifications/TicketReplyNotification.php

@@ -0,0 +1,96 @@
+<?php
+
+namespace App\Notifications;
+
+use Illuminate\Contracts\Broadcasting\ShouldBroadcast;
+use Illuminate\Notifications\Messages\BroadcastMessage;
+use Illuminate\Notifications\Notification;
+use Illuminate\Bus\Queueable;
+use Illuminate\Broadcasting\PrivateChannel;
+
+class TicketReplyNotification extends Notification implements ShouldBroadcast
+{
+    use Queueable;
+
+    protected $ticket;
+    protected $reply;
+    protected $byAdmin;
+
+    /**
+     * Create a new notification instance.
+     */
+    public function __construct($ticket, $reply, $byAdmin = false)
+    {
+        $this->ticket = $ticket;
+        $this->reply = $reply;
+        $this->byAdmin = $byAdmin;
+    }
+
+    /**
+     * Get the notification's delivery channels.
+     *
+     * @return array<int, string>
+     */
+    public function via($notifiable)
+    {
+        return ['database', 'broadcast'];
+    }
+
+
+
+    /**
+     * Get the array representation of the notification.
+     *
+     * @return array<string, mixed>
+     */
+    public function toArray($notifiable)
+    {
+        return $this->toDatabase($notifiable);
+    }
+
+    /**
+     * Get the database representation of the notification.
+     */
+    public function toDatabase($notifiable)
+    {
+        $sender = $this->reply->user;
+        $senderName = $sender ? trim($sender->first_name . ' ' . $sender->last_name) : 'Support Team';
+        if (empty($senderName)) $senderName = 'Support Team';
+        
+        // URL determines based on recipient role
+        $url = ($notifiable->role === 'admin') 
+            ? '/dashboard/admin/tickets/view?id=' . $this->ticket->id 
+            : '/dashboard/support/view?id=' . $this->ticket->id;
+
+        return [
+            'ticket_id' => $this->ticket->id,
+            'reply_id' => $this->reply->id,
+            'ticket_number' => $this->ticket->ticket_number,
+            'title' => 'Reply to Ticket #' . $this->ticket->ticket_number,
+            'message' => $this->byAdmin 
+                ? 'Support replied: ' . $this->ticket->subject
+                : $senderName . ' replied: ' . $this->ticket->ticket_number,
+            'sender_name' => $senderName,
+            'sender_avatar' => $sender ? $sender->avatar : null,
+            'type' => get_class($this),
+            'icon' => 'support-ticket',
+            'url' => $url,
+        ];
+    }
+
+    /**
+     * Get the broadcastable representation of the notification.
+     */
+    public function toBroadcast($notifiable)
+    {
+        $db = $this->toDatabase($notifiable);
+
+        return new BroadcastMessage([
+            'title' => $db['title'],
+            'message' => $db['message'],
+            'url' => $db['url'],
+            'type' => get_class($this),
+            'data' => $db
+        ]);
+    }
+}