trustlab-api/app/Models/TicketReply.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Concerns\HasUuids;

class TicketReply extends Model
{
    use HasFactory, HasUuids;

    protected $fillable = [
        'ticket_id',
        'user_id',
        'message',
        'attachment_path',
    ];

    /**
     * Get the ticket that owns the reply.
     */
    public function ticket()
    {
        return $this->belongsTo(Ticket::class);
    }

    /**
     * Get the user that wrote the reply.
     */
    public function user()
    {
        return $this->belongsTo(User::class);
    }

    public function attachments()
    {
        return $this->hasMany(TicketAttachment::class);
    }
}