chore: cleanup project structure and update readme for beta release

database/migrations/2025_12_22_124707_create_tickets_tables.php

@@ -0,0 +1,47 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('tickets', function (Blueprint $table) {
+            $table->uuid('id')->primary();
+            $table->string('user_id', 32)->index();
+            $table->string('ticket_number')->unique();
+            $table->string('subject');
+            $table->string('category'); // Technical, Billing, etc.
+            $table->enum('priority', ['low', 'medium', 'high'])->default('medium');
+            $table->enum('status', ['open', 'answered', 'closed'])->default('open');
+            $table->timestamps();
+
+            $table->foreign('user_id')->references('id')->on('users')->onDelete('cascade');
+        });
+
+        Schema::create('ticket_replies', function (Blueprint $table) {
+            $table->uuid('id')->primary();
+            $table->foreignUuid('ticket_id')->constrained()->onDelete('cascade');
+            $table->string('user_id', 32)->index();
+            $table->text('message');
+            $table->string('attachment_path')->nullable();
+            $table->timestamps();
+
+            $table->foreign('user_id')->references('id')->on('users')->onDelete('cascade');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_replies');
+        Schema::dropIfExists('tickets');
+    }
+};