First commit

app/Models/TicketReply.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Concerns\HasUuids;
+
+class TicketReply extends Model
+{
+    use HasFactory, HasUuids;
+
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'message',
+        'attachment_path',
+    ];
+
+    /**
+     * Get the ticket that owns the reply.
+     */
+    public function ticket()
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    /**
+     * Get the user that wrote the reply.
+     */
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function attachments()
+    {
+        return $this->hasMany(TicketAttachment::class);
+    }
+}